TERMS AND CONDITIONS

PAYMENTS

Prices are quoted in Australian dollar. We accept the following payment options:

  • ​All major credit and debit cards
  • Paypal
  • Apple pay

Prices are not subject to GST.

SHIPPING AND RETURNS

All orders are shipped via Australia Post within 1 - 5 business days of your order. We are aiming to deliver your product as fast as possible but we cannot guarantee delivery time due to some delay from Australia Post.

You have 3 options to choose from during checkout.

  1. Standard flat rate

  2. Tracked Shipping

  3. Express Shipping

Due to Covid19 restrictions delivery times may take longer than usual. Overseas restrictions, customs delays and fewer flights may affect delivery times as well.

Delivery estimates should be used as a general guide only.

Please bear in mind that: 

  • Restrictions and capacity constraints are causing delays in most countries.

  • Some countries are not currently accepting parcels.

  • Items may be held longer than usual by Australian and overseas customs authorities.

  • All estimates are for metro destinations items sent to regional and rural locations will likely take longer. 

We take pride in our work and ensure that the customer is happy. We aim to resolve issues in no time, should there be any problem with your product. Please contact us immediately.

Due to personalised and made to order nature of our product they may only be returned if there is an error with the design or defects with the artwork. You may return the product to us within 7 days after delivery for a replacement or refund. Returns must comeback to us in its original packaging.

Please note that customers are responsible for the cost of posting any returns.

CANCELLATIONS

Our products are made to order, we exert time and effort to fulfill orders. If you wish to cancel or change your order please note that..​

  • A 15% cancellation fee for processing your order plus credit card merchant fees if you use credit card.

  • If we already began the production of your orders prior to your cancellation request. You will be charged a full amount due on you order.

  • Postage cost can only be refunded if the item has not already been posted.